Privacy
Concept draft. To be reviewed by the group's privacy officer before launch.
This policy explains how The Dental Studio collects, uses, stores and shares your personal and health information, and how you can see it, correct it or make a complaint. We follow the Australian Privacy Principles in the Privacy Act 1988.
What we collect
To care for you, we collect your name, date of birth, address, phone number and email, your Medicare, DVA and health fund details, your medical and dental history and the medicines you take, and the name of an emergency contact.
During your care we also create X-rays, photos, scans, clinical notes and treatment plans, and keep records of appointments and payments.
How we collect it
Mostly from you: when you book, fill in forms, call us or come in. With your consent, we may also receive information from other health practitioners involved in your care, from your health fund, and from Services Australia, for example to check a child's eligibility for the Child Dental Benefits Schedule.
When you book online, your details pass through our booking provider, [Booking provider].
Why we use it
To assess and treat you, keep accurate records, send appointment reminders, process health fund, Medicare, CDBS and DVA claims, take payments, and meet our legal and professional obligations. We don't use your health information for marketing, and we don't sell it.
How we store and protect it
Records are kept in [Practice software] with access limited to staff who need it. Paper records are stored securely. We keep records for as long as the law and our professional guidelines require, then destroy them securely. [Confirm the retention period with the privacy officer]
If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
Seeing and correcting your information
You can ask for a copy of your records or ask us to correct something. Contact our privacy officer. We'll respond within a reasonable time, usually 30 days. In limited cases the law allows us to refuse access, and we'll tell you why in writing.
This website
This site uses [Analytics provider and cookies used] to understand which pages are useful. It doesn't ask for health information. Links to other websites, such as health funds and payment providers, are covered by their own privacy policies.
Questions and complaints
Contact our privacy officer, [Privacy officer name], at [Privacy email] or on (07) 5526 0111, or write to us at 1 Sigatoka Place, Clear Island Waters QLD 4226. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
This policy was last updated on [Policy date].
Book a visit
Choose a time online, or call and we'll find one with you.